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Shipping & Delivery

Shipping and Delivery Policy

Thank you for choosing AnnaYa Creations for your wholesale needs. We aim to provide a seamless and efficient shipping experience for all our valued customers.

Processing Time:

  • Orders are processed within 1-3 business days after payment confirmation and verification of order details.
  • During peak seasons or promotional periods, processing times may be slightly extended, but we strive to fulfill orders promptly.

Shipping Methods and Carriers:

  • We primarily use reputable courier services and logistics partners to ensure reliable and timely deliveries.
  • Shipping options include standard, expedited, and freight services based on the order volume and destination.
  • Customers may have the flexibility to choose their preferred shipping method during checkout, depending on availability and shipping restrictions.

Shipping Costs:

  • Shipping costs are calculated based on the weight, dimensions, destination, and selected shipping method.
  • Wholesale customers may benefit from discounted shipping rates for bulk orders or specific promotions.

Delivery Timeframes:

  • Delivery times vary based on the shipping method selected and the destination.
  • Standard delivery times within domestic regions typically range from 3-7 business days after dispatch.
  • International deliveries may take longer, usually within 7-21 business days after dispatch, depending on customs and local postal services.

Tracking Orders:

  • Once the order is dispatched, customers receive a shipping confirmation email containing tracking information.
  • Tracking details allow customers to monitor the status of their shipment and estimated delivery date.

Undelivered or Lost Packages:

  • In the rare event of an undelivered or lost package, please contact our customer support team immediately. We will initiate an investigation with the shipping carrier to locate the package or arrange for a replacement if necessary.

Shipping Restrictions:

  • We strive to ship to as many destinations as possible. However, certain regions may have shipping restrictions due to legal regulations or logistical constraints.
  • Customers are responsible for ensuring that the items ordered comply with their country’s import regulations and customs duties. Any additional charges related to customs clearance are the responsibility of the customer.

Order Status and Modifications:

  • Customers can view their order status and make necessary modifications within a limited timeframe after placing the order. Contact our customer support team promptly for any order changes or inquiries.

Holiday Shipping:

  • During holidays or peak seasons, there might be delays in shipping and delivery due to increased order volumes and carrier limitations. We encourage customers to place orders in advance to ensure timely delivery during such periods.

Returns and Refunds:

  • Please refer to our dedicated Returns and Refunds Policy for information regarding product returns, exchanges, or refunds.

Contact Information:

  • For any queries or assistance related to shipping and delivery, please reach out to our customer support team via [email/phone number].

Policy Updates:

  • AnnaYa Creations reserves the right to update or modify this Shipping and Delivery Policy as needed. Any changes will be reflected on our website.