Cancellation & Refund
Cancellation and Refund Policy
At AnnaYa Creations, we aim to provide a seamless and satisfying shopping experience for our wholesale customers. Please review our cancellation and refund policy outlined below:
Order Cancellation:
- Wholesale orders can be cancelled within 24 hours of placement, provided they have not been processed or shipped.
- To cancel an order, please contact our customer support team immediately with your order details.
Refund Eligibility:
- Refunds are applicable under the following circumstances:
- Cancellation within the stipulated time frame.
- Receipt of defective, damaged, or incorrect products.
- Refunds are not applicable for change-of-mind or discretionary cancellations beyond the cancellation window.
Refund Process:
- Upon cancellation eligibility verification, refunds will be processed within 7-10 business days.
- The refund amount will be credited back to the original payment method used during the order placement.
- In case of defective, damaged, or incorrect products received, photographic evidence may be required for refund processing.
Partial Refunds:
- Partial refunds may be issued for returned items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
Return Shipping:
- Customers may be responsible for return shipping costs unless the return is due to defective, damaged, or incorrect products received. In such cases, AnnaYa Creations will cover the return shipping expenses.
Non-Refundable Items:
- Certain items, such as clearance or sale items, might be non-refundable. Please check the product description or contact our customer support team for clarification before making a purchase.
Refund Contact:
- For refund inquiries or to initiate a cancellation request, please reach out to our customer support team via [email/phone number].
Policy Updates:
- AnnaYa Creations reserves the right to update or modify this Cancellation and Refund Policy as necessary. Any changes will be reflected on our website.